1. Introduction
Unity Restoration Inc. (“we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information collected from visitors to our website (www.brickpointingnewyork.com) and from our prospective, current, and past customers. This Privacy Policy explains how we collect, use, share, and safeguard personal information, as well as your rights with respect to that information.
By accessing or using our website, or by contacting us for an estimate or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site or provide personal information to us.
2. Information We Collect
We collect personal information in two main ways: (1) information you provide directly, and (2) information automatically collected through website usage.
2.1 Information You Provide Directly
Contact Details: Name, email address, phone number, and mailing address when you fill out a “Request a Free Estimate” form or call us directly.
Project Details: Information about your property (address, type of work requested, budget, scheduling preferences).
Billing/Payment Data: Billing address, payment method details, bank information, or credit/debit card information when you contract for services or pay an invoice.
Communications: Any messages, questions, photographs of your property, or attachments you send us by email, phone, or via online forms.
2.2 Information Collected Automatically
Cookies & Similar Technologies: We use cookies, web beacons, and similar tracking technologies to gather information such as IP address, browser type, device information, pages visited, time spent on each page, and referring/exit URLs. This helps us improve website functionality, analyze traffic patterns, and tailor content.
Server Logs: Standard web server logs may record your IP address, date/time stamp, browser type, and operating system. These logs help us diagnose technical issues and ensure the security of our servers.
3. How We Use Your Information
We use the information we collect for the following purposes:
Estimate & Project Management:
To respond to “Request a Free Estimate” inquiries, schedule on-site consultations, prepare proposals, and manage ongoing restoration projects.
Communication:
To send appointment confirmations, status updates, order confirmations, invoices, and any follow-up messages or notifications (e.g., reminders, warranty information).
Billing & Payment Processing:
To process payments, send invoices, and maintain accurate financial records.
Website Improvement & Analytics:
To understand how visitors use our website, optimize user experience, and identify trends or patterns.
Marketing & Promotions:
To send newsletters, promotional offers, or company announcements—only if you have opted in to receive such communications. You can unsubscribe at any time.
Legal & Compliance:
To comply with applicable laws, regulations, or legal processes (e.g., respond to subpoenas or court orders) and prevent or investigate fraud or security issues.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. We only share data in the following circumstances:
Service Providers & Contractors: We may share limited personal information (e.g., name, address, project details) with third-party vendors and subcontractors (e.g., material suppliers, equipment rental companies) solely to complete your restoration project. These parties are contractually obligated to keep your information confidential and use it only for the purpose of providing the requested service.
Payment Processors: When you make a payment, we share billing and payment details with our payment gateway or merchant bank to process transactions. These processors adhere to strict data-security standards (e.g., PCI-DSS).
Legal Requirements: We may disclose personal information if we believe it is reasonably necessary to comply with a law, regulation, subpoena, or enforceable governmental request, or to protect our rights, property, or safety, or that of our employees, customers, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, customer information may be transferred to the acquiring entity, subject to applicable privacy laws.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies for these purposes:
Essential Cookies: Required for basic site functionality (e.g., maintaining session state, form submissions).
Performance & Analytics Cookies: Collect anonymous data on site traffic and usage (e.g., Google Analytics).
Functional Cookies: Remember user preferences (e.g., language selection, form inputs).
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
6. Security of Your Information
We employ a variety of administrative, technical, and physical safeguards to protect your personal information:
Encrypted Storage & Transmission: All online forms use SSL/TLS encryption to protect data in transit. Personal information is stored in an encrypted database.
Access Controls: Only authorized personnel (project managers, estimators, office administrators) have credentials to view or modify customer data. We enforce strong password policies and periodically review access logs.
On-Premise Safeguards: Hard-copy documents (e.g., signed proposals, warranty forms) are stored in locked filing cabinets. Our office is secured with locked doors and restricted access.
Network Security: Our network is protected by firewalls, intrusion detection systems, and up-to-date anti-malware software.
Regular Backups: We perform daily backups of all customer data to a secure, off-site location. Backups are encrypted and monitored for integrity.
Employee Training: All employees receive annual privacy and data-security training, emphasizing proper handling of customer information and recognizing phishing attempts.
Despite these measures, no electronic storage or transmission is 100% secure. In the event of a data breach, we will notify affected individuals and relevant authorities as required by law.
7. Third-Party Links & Services
Our website may contain links to third-party websites (e.g., industry associations, materials suppliers). This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party site you visit.
We also use certain third-party tools (e.g., Google Analytics, social media plugins). These services may collect information about your interactions with our site. We do not control how these third parties use or disclose the data they collect.
8. Your Rights & Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:
Access: You can request a copy of the personal information we hold about you.
Correction: If any information is inaccurate or incomplete, you can ask us to correct it.
Deletion: You may request deletion of your personal information, subject to legal or contractual obligations (e.g., tax records, warranty documentation).
Objection/Restriction: You can object to or request a restriction on certain processing activities (e.g., marketing communications).
Data Portability: Where applicable, you can request a machine-readable copy of your personal data.
Opt-Out: You can withdraw consent for marketing emails at any time by following the “unsubscribe” link or by contacting us directly.
To exercise any of these rights, please contact us using the information in Section 11 (“Contact Us”). We will respond to your request within applicable legal timeframes.
9. Children’s Privacy
Our services and website are not directed to children under the age of 13. We do not knowingly collect or maintain personal information from anyone under 13. If you believe we have obtained data from a minor, please contact us immediately, and we will delete it as soon as possible.
10. Retention of Personal Information
We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or to comply with legal, tax, or accounting requirements. When information is no longer needed, we securely delete or anonymize it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on our website and update the “Last Updated” date at the top. If there are material changes affecting how we use your personal information, we will provide notice via email or a prominent banner on our homepage.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Unity Restoration Inc.
Phone: (917) 337-2014
We strive to respond to all inquiries within 10 business days.
13. California Privacy Rights (if applicable)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
The right to request disclosure of the categories and specific pieces of personal information we have collected.
The right to request deletion of personal information (subject to certain exceptions).
The right to opt out of the sale of personal information. (Note: We do not sell personal data.)
The right to non-discrimination for exercising your CCPA rights.
Thank you for entrusting Unity Restoration Inc. with your personal information. We are dedicated to maintaining your privacy and security while providing top-quality restoration services.